Frequently Asked Questions
How can I start?
Press on the "Get Started" button in the homepage, and we're sure that you'll find the flow easy to use and effortless. If by any chance you need any assistance, simply chat with us, and our team will be more than happy to help you out!
How do I update my data?
All you have to do is log in to your account, and you will be able to see all your purchases linked to your account in the dashboard, and you will have the ability to update any information that your purchased item links to under the "My Bands" section.Your updates will take effect immediately, and your profile will be updated instantly.
Is my information confidential?
We realize that the information supplied is rather significant, and thus we ensure its confidentiality at all times.Any information added regarding any purchased item will ONLY be viewed upon scanning the corresponding QR code.
What can I do with my account?
Feel free to sign in to your account at any time you please, where you can view your products, manage your orders, as well as update your information and edit your password and account details.
Is there a limit to updating my information?
You can edit your information as many times as you may need, and your data shall be updated instantly.
Do I have to repeat these steps each time I buy a different product?
Of course not! Your account is set upon purchasing your first item. After which, all your purchases shall be linked instantly to your account, where you can edit and monitor them easily.
I lost my tag/wristband. Is my information at risk for misuse?
If you lose any of our products, please either contact us and we will deactivate this QR code for you, or you can simply just remove any information from your account, by signing in. Doing so, the QR code will not load any information.
What happens when the subscription period is over?
The QR code will no longer load any of the holder's information.
What if I want to remove the wristband off my dependant's wrist? How can I ensure that no one will use it?
If you decide to remove the wristband, please ensure that you cut down the part with the QR code.
Reach Out To Us
We would love to hear from you!